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[Closed] HQ Global Customer Service (CS) Manager
Deadline
Author
인사담당자
Date
2026-02-03 07:39
Views
227
Position: Global Customer Services (CS) Manager
Key Responsibilities
1. Global CS Strategy and Policy Development
Establish standardized service quality policies and operational guidelines across local subsidiaries
Develop and manage compliance policies related to personal data and medical information protection
Distribute CS policies and guidelines and manage localization updates for regional markets
2. CS Operations Design and Performance Management
Plan and support the initial setup of local call centers, including staffing models and process design
Support training programs and workshops to enhance CS capabilities for overseas subsidiary teams
Analyze global Voice of Customer (VOC) data and report on issue trends by category
Required Qualifications
1. Bachelor’s degree or higher
2. 8–10 years of experience in customer service strategy planning and operational management
3. Proven experience in establishing new customer service centers and standardizing global CS operations and processes
4. Experience in managing compliance related to personal data protection and sensitive information, including medical data
Preferred Qualifications
1. Experience in global CS centers or customer service strategy planning and operational support within multinational corporations
2. Experience in customer service operations or policy planning in industries handling sensitive information (e.g., medical or healthcare data
3. Experience in VOC analysis and planning or implementing CS-related solutions and systems
4. Proficiency in English for business communication
Key Responsibilities
1. Global CS Strategy and Policy Development
Establish standardized service quality policies and operational guidelines across local subsidiaries
Develop and manage compliance policies related to personal data and medical information protection
Distribute CS policies and guidelines and manage localization updates for regional markets
2. CS Operations Design and Performance Management
Plan and support the initial setup of local call centers, including staffing models and process design
Support training programs and workshops to enhance CS capabilities for overseas subsidiary teams
Analyze global Voice of Customer (VOC) data and report on issue trends by category
Required Qualifications
1. Bachelor’s degree or higher
2. 8–10 years of experience in customer service strategy planning and operational management
3. Proven experience in establishing new customer service centers and standardizing global CS operations and processes
4. Experience in managing compliance related to personal data protection and sensitive information, including medical data
Preferred Qualifications
1. Experience in global CS centers or customer service strategy planning and operational support within multinational corporations
2. Experience in customer service operations or policy planning in industries handling sensitive information (e.g., medical or healthcare data
3. Experience in VOC analysis and planning or implementing CS-related solutions and systems
4. Proficiency in English for business communication
